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Case Service Now


Santander group technology company with payment solutions. It currently processes 3 billion payments a day.

  • Project: implementation of ServiceNow and ITSM platform (as a partner). From March 2020 until August 2020.

  • Scope: implementation of the Servicenow platform and configuration and customization of ITSM (Infrastructure, problems, incidents, changes, CMDB, integration tools, dashboards and reports);

  • Responsibilities: configuration and customization of the ServiceNow platform and the ITSM module.

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